Working at Abbey Court Care Home

People were protected from the risk of harm by staff who understood their responsibilities... incidents were investigated... However, accident and incident reports were not systematically reviewed to check for safety-related themes and trends.

There was a positive atmosphere at the service. Staff were positive about the registered manager and deputy manager, and told us they felt supported... The management team promoted an open culture at the service.

Specialist training was provided to enable staff to meet the needs of people living with dementia. Staff received regular supervision and an annual appraisal, which gave them an opportunity to discuss their performance and any training needs.

Staff were positive about the registered manager and deputy manager, and told us they felt supported in their role. One member of staff told us, 'The deputy manager was my mentor for a course I recently completed, they were very supportive'.

The provider had made improvements... people were encouraged to take part in activities... regular programme of activities and social events... regular 'film show'... reminiscence room... piano... singing and dancing.