Last updated: 10 February 2026
"Approachable managers and a positive staff culture ensure safety, but limited activities make the work mostly routine personal care."
People were kept safe... robust staff recruitment... Staff followed effective processes... medicines... showed no gaps. The service managed incidents... well.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One member of staff told us, 'The manager is good...'
The service had enough staff, including for two-to-one support... Staff recruitment and induction training processes promoted safety, including those for agency staff.
Per 2019 comprehensive inspection: Records confirmed staff had completed mandatory training and an induction programme... Staff supervision was carried out.
Management staff were visible in the service, approachable and took a genuine interest in what people, staff... One relative stated... '[The registered manager] is always willing to help...'
People had limited experiences of stimulating activities... we did not observe people being engaged in stimulating activities most of the time. One person told us, 'I sit here all day...'
No activities coordinator and limited activities, so the job is mostly routine personal care with occasional hand massages.
People had limited experiences of stimulating activities and the provider was working to improve this. we did not observe people being engaged in stimulating activities most of the time.
Only standard mandatory training, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Records confirmed staff had completed mandatory training and an induction programme when they started work at the service.
Staffing is adequate but uses some agency workers.
Staff recruitment and induction training processes promoted safety, including those for agency staff.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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