Working at Abbey Care Direct Limited
Sabrina House, Shrewsbury, SY3 7HW
Operated by Abbey Care Direct Ltd
14 bedsResidential homesHomecare agencies
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong culture of teamwork and effective safeguarding, but no structured activities programme."
Safety & Risk
8/10
✓
The service had safe, effective safeguarding systems in place and staff spoken with had a good understanding of what to do to make sure people were protected from harm. Accidents and incidents were recorded and analysed.
Staff Culture
8/10
✓
There was a strong culture of teamwork within the service. The registered manager and staff spoke positively about working at Abbey Care Direct Limited.
Staffing Levels
6/10
✓
The service had appropriate staffing levels and deployment strategies to keep people safe. Staff told us they had enough time to meet people's needs and staff rotas were organised in geographical areas.
Training & Dev
7/10
✓
Training was forecast for the year and included face to face, e learning and spot checks in the workplace to assess competency. Staff we spoke with confirmed they had regular formal supervision sessions.
Management
7/10
✓
Feedback we received was complimentary about the registered manager and management team. They said the registered manager was approachable, available and always operated an organised service.
Programmes
4/10
!
The service had created a positive flexible culture where staff recognised the value of companionship. Staff collected shopping and accompanied people on activities in their own time.
Points to consider
No structured activities programme or coordinator, so the role is mostly personal care visits with some chats, shopping, and outings.
Staff collected shopping and accompanied people on activities in their own time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews