Last updated: 9 February 2026
"A supportive culture and excellent community activities, but no registered manager and stressful agency staffing hold it back."
We were assured that this service met good infection prevention and control guidelines.
Per 2019 comprehensive inspection: Staff told us, the manager was approachable and supportive, comments included, 'They are approachable, they make me feel like I am doing a good job, and I feel more valued'.
Per 2019 comprehensive inspection: Staff told us staffing levels were maintained, using agency staff. One member of staff told us, 'We still need some more staff, working with agency is hard sometimes, it can be stressful.'
Per 2019 comprehensive inspection: Nursing staff told us some of their training needed updating, specifically around catheterisation.
Per 2019 comprehensive inspection: The service did not have a manager registered with the Care Quality Commission.
Per 2019 comprehensive inspection: An area the service excels at is providing a range of indoor and community-based activities... cross generational links with pre-school and primary schools... won 'Best Community Engagement'.
No permanent manager in post, so leadership and oversight might lack stability.
Per 2019 comprehensive inspection: The service did not have a manager registered with the Care Quality Commission.
Staffing is adequate but relies on agency workers, which some staff find stressful.
Per 2019 comprehensive inspection: Staff told us staffing levels were maintained, using agency staff. One member of staff told us, 'We still need some more staff, working with agency is hard sometimes, it can be stressful.'
Only standard training with some gaps like catheter care needing updates.
Per 2019 comprehensive inspection: Nursing staff told us some of their training needed updating, specifically around catheterisation.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp