Last updated: 9 February 2026
"Staff feel supported by strong leadership and are kept safe from harm, although basic training and occasional agency staff use are drawbacks."
People were protected from the risks of being harmed or abused. Staff received training in safeguarding and whistleblowing. Medicines were managed safely and people were protected from the risks associated with the spread of infection.
One staff member said, 'We have ongoing supervision. We have an openness and transparency here, so we can speak to the manager at any time.' The registered manager told us they encouraged staff to contribute their views, 'It's kind of an open culture here.'
Records and our observations confirmed there were enough staff on duty to meet people's needs. Staff rotas showed extra staff were rostered to cover people's appointments and extra activities.
Training records showed staff were up to date with training including health and safety topics such as, fire safety, health and safety and first aid awareness. New staff received an induction which included shadowing experienced staff and completing the Care Certificate.
Staff told us they felt supported by the registered manager. One staff member said, '[Registered manager] has a good relationship with the staff. Very good leader. There is an open [door] policy'.
People were able to participate in a range of activities including playing darts, visiting local cafes, going out to lunch, Tai Chi and the cinema. Each person had their own weekly activity timetable which they were able to change if they wished.
Staffing is adequate with enough on duty, but they call in extra staff when needed which might mean agency use.
One staff member said, 'If there is extra staff needed, [registered manager] gets extra staff to come in.'
Only standard training like fire safety and first aid, plus basic induction, no specialist courses or funded qualifications.
Training records showed staff were up to date with training including health and safety topics such as, fire safety, health and safety and first aid awareness.
Varied activities like Tai Chi and outings, but no dedicated activities coordinator or specialist programmes.
People were able to participate in a range of activities including playing darts, visiting local cafes, going out to lunch, Tai Chi and the cinema.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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