Working at Abacus Quality Care Ltd T/A Abacus Care Home

Manager in place but weak checks missed out-of-date risk records and accident follow-ups, so oversight not strong enough for top support.

Quality assurance systems were not fully effective at monitoring the service or identifying areas for improvement.

Risk assessments often out of date and accident records do not clearly show lessons learned or fixes made.

People did not always have up to date risk assessments in place or clear information recorded to monitor identified risks. It was not always clear what action was taken to learn lessons.

Only basic activities like church services mentioned, no varied programme or coordinator-led enrichment to make the job more interesting.

The provider held church services for those who wanted to attend.