Working at Aarons Specialist Unit

Staffing levels are sometimes not enough, which slows down response times for personal care and makes social activities hit and miss.

A relative told us, “Most of the time there is [enough staff] but explained to us there were occasions when there were not, and this could impact on staffs’ response time to provide personal care to people using the service. Additionally... social activities... were “very hit and miss”

Lots of staff are behind on key training like moving and handling, with only 47% up to date.

the staff training matrix... recorded only 47% of staff had attained ‘practical’ moving and handling training and fire warden training and only 51% of staff had achieved fire drill training."

Staff and managers did not always report safeguarding concerns right away or tell outside agencies like the council and regulator.

there was an incident in December 2023, whereby staff failed to raise concerns with the management team at the earliest opportunity... management team had failed to inform the Local Authority and Care Quality Commission of an allegation of harm and abuse."