Last updated: 9 February 2026
"Staff enjoy working there with approachable management and good support, but high agency use at nights and limited activities hold it back."
People felt safe living at the home and told us staff cared for them well. Staff were knowledgeable about safeguarding people from the risk of abuse and knew what actions to take if required. Risks associated with people's care were managed safely.
Staff felt supported by the management team and received appropriate training to carry out their role. Staff told us they enjoyed working at the service.
We observed staff interacting with people and found there were sufficient staff available to respond to people in a timely way. However, staff, people and their relatives did raise some concerns regarding the use of agency staffing particularly of a nighttime.
Staff received a range of training to help ensure their knowledge was up to date. Staff were happy with the training they received but some said they would benefit from further training around Dementia and Parkinsons.
Staff told us they enjoyed working at the service and made positive comments about the management of the service. One staff commented, 'I would feel comfortable approaching management with concerns, even if it was about another member of staff, they are approachable.'
People, staff and relatives also commented that the range and frequency of in-house activities could be improved. This was discussed with the registered manager who agreed to review hours available which could be utilised to provide additional activities for people.
Enough staff to get by but agency workers used too much at nights and weekends, who sometimes lack knowledge of residents.
staff, people and their relatives did raise some concerns regarding the use of agency staffing particularly of a nighttime. One relative said, 'There are too many agency staff, especially at nights and weekends, though it's not about them being unhelpful, it's their lack of knowledge of the people here.'
Activities are limited in range and frequency, so most of your shifts are routine personal care.
some relatives and people raised concerns regarding agency staff usage and the availability of in-house activities... the range and frequency of in-house activities could be improved.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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