Working at Aaron Court

People's safety was underpinned by the provider's policies and processes. Lessons were learnt and improvements made through the analysis and reporting of accidents, incidents along with safeguarding concerns and investigations. Medicine systems were managed safely, which included a proactive approach.

Staff were overwhelmingly positive about the culture of the home, and of the support and guidance they received from the registered manager. The provider acknowledged and celebrated staffs' contribution to the quality of care through external and internal recognition of achievement awards.

Staff told us they were supported by the management team and spoke of the opportunities available to them through ongoing training and development opportunities, including career progression. Two staff were being sponsored to undertake the nursing associate apprenticeship, whilst other staff were being supported to undertake vocational qualifications in care.

Staff were overwhelmingly positive about the culture of the home, and of the support and guidance they received from the registered manager, and of their commitment to listen to staff. 'The registered manager is a good manager, you can talk to her at any time, she's always on the end of the phone. She wants to hear our views about what the home needs. She listens to staff.'