Last updated: 9 February 2026
"Staff feel supported by management and work well together as a team, but agency staffing and basic activities hold it back."
Per 2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing... promoting safety through hygiene practices. Staff trained in infection control.
Per 2019 comprehensive inspection: Staff told us they felt very supported by the registered manager... Staff told us they worked well together as a team to support people.
Per 2019 comprehensive inspection: People's needs were met by enough numbers of staff. The registered manager covered some shifts with agency staff due to holiday cover and some vacancies.
Per 2019 comprehensive inspection: Staff were supported with training... New staff were given a full induction... Staff received supervision and had yearly appraisals. Per 2021: Staff had received training on infection prevention and PPE.
Per 2019 comprehensive inspection: Staff told us they felt very supported by the registered manager and that they were available anytime to discuss issues or concerns.
Per 2019 comprehensive inspection: Activities were arranged for people's enjoyment. One person said, 'I enjoy the chair yoga and we have singers coming in.'
Staffing levels are okay with enough people on shift, but they use agency staff sometimes for holidays and vacancies.
Per 2019 comprehensive inspection: covered some shifts with agency staff due to holiday cover and some vacancies
Just basic activities like chair yoga and singers, so most of the job is routine personal care.
Per 2019 comprehensive inspection: I enjoy the chair yoga and we have singers coming in.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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