Last updated: 9 February 2026
"A visible supportive manager and happy smiling staff create a positive culture, but basic training and lighter weekend staffing are drawbacks."
The service had a proactive and positive culture of safety... robust processes to investigate accidents and incidents... Medicines were managed safely.
A staff member told us, “It’s full of smiles.” Staff comments included, “It's a home away from home... lovely to come to work here” and “I love Aalia House, the manager is brilliant.”
A staff member confirmed, “There’s enough staff. We’re doing really well as a team.” Relatives’ comments included, “There is always a member of staff around”, “There is loads of staff.”
Staff had received training about safeguarding and the signs of abuse. A staff member told us, “I’ve been trained in safeguarding, I know what to look out for.”
The registered manager was a visible and recognised presence in the home. Relatives told us they found the staff and management very supportive and approachable.
The activities co-ordinator had spent time getting to know people... create memory boxes... “[Person] loves the activities, there is lots of them”... pony and the rabbit... held fairs... to raise funds for activities.
Staffing is adequate but lighter on weekends and no managers then, which might make those shifts busier.
one relative commented, “There seem to be enough staff in the daytime, slightly less at weekends and no management staff at weekends.”
Only basic training like safeguarding mentioned, no specialist courses or funded qualifications.
Staff had received training about safeguarding and the signs of abuse.
Risk assessments were not reviewed regularly for a period, though now restarted.
there was a period when these had not been undertaken... The registered manager had re-commenced regular reviews of risk assessments.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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