Working at Aachen Brook St Anne's Community Services

2021 targeted inspection: Assured on all infection prevention measures including PPE use, testing, cleaning, and outbreak management. Per 2020: 'Care plans and risk assessments were very detailed... Staff reported an open culture and were encouraged to report accidents and incidents.'

Per 2020 comprehensive inspection: 'There was an established team that reported good staff morale. Comments included, "I absolutely love it here..." and "It is a lovely place to work, we have a fabulous team. It is very positive".'

Per 2020 comprehensive inspection: 'Staff were very positive about the level of staffing. They told us, "There is always enough staff to meet people's needs. The staffing here is excellent. Extra staff are sometimes in place. We are never short staffed" and "Our staffing levels are good. We can take our time and it is not task orientated. It is led by people's needs."

Per 2020 comprehensive inspection: 'Staff received the support and training required to work effectively with people. This included specialist training delivered by external qualified medical staff. Staff told us, "We have lots of training... We access additional training such as bowel training and tissue viability training" and "The frequency is really good and we get external specialist training".'

Per 2020 comprehensive inspection: 'The leadership and team working within the service was excellent... Everyone without exception, praised the leadership and the person-centred approach to care.' Staff told us the manager was approachable and hands on with an open-door policy.