Last updated: 9 February 2026
"Kind and caring staff with good training, but lack of activities and unsafe medicines practices hold it back."
The principles of the Mental Capacity Act 2005 had not been fully implemented with regards to people's medicine... The best interest process had not been followed to evidence decisions made to administer some people's medicines without their knowledge, disguised in food or drink.
People told us they were happy with the care provided and that they were supported by staff who were kind and caring. People's views and that of family members were regularly sought.
Staff were employed in sufficient numbers to meet people's care needs. However, staff in supportive roles, including housekeeping, laundry and catering were part time. In the absence of supportive staff, their work was undertaken by care staff.
Improvements to information contained within people's care records with specific care needs related to diabetes and oxygen therapy had been implemented. This had been underpinned by targeted training for staff in oxygen therapy and care.
The provider and registered managers had not acted in accordance with the Mental Capacity Act (MCA) 2005... their own systems had not picked up these concerns prior to our inspection.
one person said that whilst they would recommend the service, they would advise others of the lack of activities provided. The registered manager told us the post of activity organiser was currently being advertised.
No activities coordinator hired yet, so the job is mostly routine personal care like washing and feeding with little variety.
one person said... lack of activities provided. The registered manager told us the post of activity organiser was currently being advertised.
Hiding meds in food or drink without proper mental capacity checks or best interest meetings, which breaks safeguarding rules.
Mental capacity assessments... had not been undertaken. The best interest process had not been followed... continued breach of Regulation 13.
Care staff have to do laundry, cleaning and catering when those part-time support workers are off, stretching workloads.
staff in supportive roles, including housekeeping, laundry and catering were part time. In the absence of supportive staff, their work was undertaken by care staff.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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