Working at 97 Old Street

All staff spoken with had a good understanding of what to do to safeguard people from harm. Staff had confidence their concerns would be listened and responded to. People's medicines were stored, administered and disposed of safely.

Staff said they enjoyed working at 97 Old Street and felt supported and respected by the registered manager and the staff team. 'I feel very supported, staff are cooperative, the registered manager is very cooperative.'

We reviewed the staff rota and made observations during the inspection. There were enough staff to support people safely and to ensure people's needs could be met. Staffing levels were calculated according to people's needs.

Most people have done their CQF Diploma in care. Staff do eLearning and face to face training. They are asked frequently if they want to do the diploma then through appraisal we ask if there is anything they would like to be booked on to. We can request additional training.

Staff told us they felt supported by the management team and felt able to gain support from them at any time. '[Registered manager's] door is always open, we don't have to wait for supervision.'

Activities available to people included cinema, theatre, cafes, hand held computer, singing and use of the sensory room. We go for walks to see horses, visit shops and have picnics outside as well. Relatives told us '[Person] does a lot of things, out for drives and to the cinema.'