Working at 95 Parchmore Road

The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.

Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.

People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... communication tools and positive behaviour support.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.