Last updated: 10 February 2026
"Staff feel respected and supported by visible approachable managers with good training, but activities lack specialist programmes and staffing is adequate without strong retention."
The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... communication tools and positive behaviour support.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Staff supported people to take part in activities and pursue their interests in their local area.
Staffing levels are adequate for one-to-one support but nothing special, with no details on staff retention or low agency use.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
No activities coordinator or specialist programmes, so the role is mostly personal care with some local outings and cooking.
Staff supported people to take part in activities and pursue their interests in their local area.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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