Last updated: 10 February 2026
"Strong safety, good management and proud team culture, but basic activities and agency nursing support need improvement."
Aug 2020: 'The service had ensured safe infection prevention and control measures were in place.' Per March 2020: 'Medicines managed safely. Risk assessments up to date. Safeguarding procedures and training in place.'
Per March 2020 comprehensive inspection: 'One member of staff told us "It's a good place to work." Another said "I'm very proud of Allenby Road." There was good teamwork at the service.'
Per March 2020 comprehensive inspection: 'There were enough staff to provide the support people needed. Staff rotas were in place to ensure there was appropriate support for people.'
Per March 2020 comprehensive inspection: 'New staff completed the Care Certificate. Staff told us they felt supported through supervision and training.'
Per March 2020 comprehensive inspection: 'We received positive feedback about how the registered manager ran the service. A relative commented "(Name of registered manager) is the best manager they've ever had there. She knows what she's doing, she's outstanding."
Per March 2020 comprehensive inspection: 'A relative told us "They really go out of their way to make it nice for people at weekends. For example, they have barbeques, go to the park, the cinema. They do baking."
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine personal care with basic outings and baking at weekends.
Per March 2020: 'they have barbeques, go to the park, the cinema. They do baking.'
Staffing is adequate but they use agency workers for nursing support when needed.
Per March 2020: 'if anyone required nursing support, this was arranged in advance using an external agency.'
Only standard mandatory training and induction like the Care Certificate, no specialist courses or funded qualifications.
Per March 2020: 'New staff completed the Care Certificate. Staff undertook training in safety systems.'
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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