Working at 80-82 London Road
80-82 London Road, Bristol, BS30 5JL
Operated by Milestones Trust
8 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive management fosters good team morale and strong safety, but basic activities without a coordinator and unclear staff retention hold it back."
Safety & Risk
8/10
✓
Per 2020 inspection: 'Individual risk assessments and best interest decisions had been made about COVID testing'; staff trained in infection control and RESTORE2; clear policies and contingency plans.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'The staff felt positive about working as a team and they felt there was usually a good morale and team spirit among them.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'People were supported by a sufficient number of suitably competent staff to keep them safe' and 'staffing levels were good and always at a high level.'
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'The team of staff that supported people had completed tailored training course around how to safely respond to behaviours that challenge'; per 2020: additional infection control and RESTORE2 training.
Management
7/10
✓
Per 2018 comprehensive inspection: 'the registered manager was open and supportive in their management style. The staff said that the registered manager worked alongside them often.'
Programmes
5/10
!
Per 2018 comprehensive inspection: 'People went out often to see family and take part in a range of social events'; trips to pubs, coffee shops, community venues and holidays.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine care with basic outings and trips.
People went out often to see family and take part in a range of social events (per 2018 comprehensive inspection).
Staff numbers are good enough but no details on long-term staff staying or using agency workers.
Staffing levels were good and always at a high level; staff were readily available when people needed two staff (per 2018 comprehensive inspection).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews