Working at 79 Malmesbury Road

Risk assessments provided information about how people should be supported to ensure safety... evidence of learning from incidents that took place and appropriate changes were implemented. Monthly audits helped staff identify any trends.

There was a strong emphasis on teamwork amongst all staff at all levels... One staff member told us, 'Not many people can say that they actually like their job, but I honestly do and feel very passionate about'.

The service had a small, steadfast group of staff... Leadership is strong with a good and consistent leadership team. The staffing within this service is very steady and there is not a huge turn over as we find in many other services.

Training and development opportunities were tailored to individual staff requirements. Staff felt encouraged and supported to increase their skills and gain professional qualifications.

The provider had a very 'hands on', active approach and presence within the service, with people who lived at the home, relatives, the local public and staff. He was constantly referred to us with praise and always by his first name.

Staff had encouraged and empowered the person to apply for a job at a local museum centre. They had been successful... One person had completed a food hygiene course and worked alongside the chef preparing and cooking meals.