Working at 78 Polwell Lane

There were risk assessments in place, which gave staff clear instructions as to how to keep people safe... Medicines were safely managed. Staff had received training and their competencies were tested annually. There were regular audits.

One member of staff said, 'The staff team here are lovely and work well together; we are all here for the 'guys'. 'This is a great place to work'... [Registered manager] door is always open, they are fair and encourage us to contribute our ideas.

Staff training was relevant... based around current legislation and The British Institute for Learning Disabilities (BILD) best practice guidance... The provider invested in their staff... 'stepping stones' program... 'career ladder' opportunities for staff.

A registered manager who inspired their staff and led by example managed 78 Polwell Lane. They often worked alongside staff to ensure they maintained their knowledge of the people they supported.

supported people to try new experiences, such as chair yoga, music therapy, sailing and travelling abroad... The registered manager agreed... to have a summerhouse built... big enough to house their own soft play ball pool... 'Owls to be hold'... Jeepers Creepers.