Working at 77 Gloucester Road North
Filton, Bristol, BS34 7PL
Operated by Milestones Trust
7 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong safety and caring staff, but no structured activities programme and regular agency use keep permanent staff busy."
Safety & Risk
7/10
✓
Medicines managed safely with improvements and audits; staff confident in safeguarding reporting; risks assessed and MCA/DoLS followed.
Staff Culture
6/10
✓
Staff described as caring and committed, person-centred approach; relative said person very happy, professional had no concerns.
Staffing Levels
5/10
!
Service had enough staff with one-to-one support but regular agency use made it busy for permanent staff; full team achieved with little agency planned from April 2023.
Training & Dev
6/10
✓
Staff completed thorough induction, regular training updates relevant to roles including safeguarding, with supervisions and annual appraisals in improvement plan.
Management
6/10
✓
Registered manager in post supported by service co-ordinator for day-to-day running; regular audits, improvement plans, and quality monitoring in place.
Programmes
4/10
!
One-to-one support for activities in home and local area including daily walks and church; records of activities offered but no coordinator or structured programme mentioned.
Points to consider
No activities coordinator or structured programme, so the role involves basic outings and one-to-one time beyond routine care.
People were supported by staff that knew and understood them well... enabling people to have one-to-one support for them to take part in activities both in the home and the local area they lived in.
Staffing is adequate but regular agency workers mean permanent staff get busy explaining tasks.
Staff confirmed there was enough staff and regular agency staff were working in the home. Although a member of staff said when working alongside agency staff, it could be busy. This was because they often had to explain what they needed to do, but they told us people were safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews