Last updated: 10 February 2026
"Strong management and positive culture where staff feel valued and listened to, but unclear staff retention and lack of specialist training."
People were protected from avoidable harm as staff understood how to recognise signs of abuse... Medicines were administered and managed safely by trained staff.
The service had an open and positive culture. Leadership was visible and promoted good teamwork. Staff spoke positively about the way the service was run. 'It's a lovely place to work.'
There were enough staff to meet people's needs and staff were recruited safely.
Staff had the training they needed to provide effective care and support... regular supervision, observations and appraisals.
Staff spoke highly about the management and had a clear understanding of their roles and responsibilities. Staff told us that they attended regular meetings with the manager and that they felt listened to.
People were supported to take part in a range of activities within Pizey Avenue, local and wider communities... each person had an activity plan.
Staffing is adequate with flexible rotas to meet needs, but no details on staff retention or agency use.
There were enough staff to meet people's needs and staff were recruited safely.
Training includes induction and ongoing updates with supervision, but no specialist courses or funded qualifications.
Staff had the training they needed to provide effective care and support... regular supervision
Activity plans and outings provide variety, but no dedicated coordinator or named specialist programmes.
each person had an activity plan and staff told us that they tried to keep to this but it all depended on what people chose to do.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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