Working at 694 Pinner Road
694 Pinner Road, Pinner, HA5 5QY
Operated by Voyage 1 Limited
8 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff get good training, but serious safety breaches like unlocked knives, high turnover, and few activities make workloads heavier and the job riskier."
Safety & Risk
2/10
✕
Breaches in safe care and treatment and safeguarding; delays in incident reporting, no learning, unlocked knives, unreported restraint
Staff Culture
4/10
!
Some staff felt unsupported by senior leadership, concerns about closed cultures and staff burnout; high turnover noted
Staffing Levels
4/10
!
Relatives raised concerns: 'high turnover of staff,' 'not enough staff'; enough on rota but impacts community access
Training & Dev
5/10
!
Staff received mandatory and ongoing training appropriate for role, but supervision generic and not person-specific; no restraint training
Management
3/10
✕
Service manager in post undergoing registration, staff say approachable but 'did not have the confidence to raise concerns to senior leaders. One member of staff told they were “Scared to speak up or we will lose our job.”'
Programmes
3/10
✕
Relative said 'Residents are left in the living room, [I have] never seen staff engaged in anything with them'; limited activities observed
Points to consider
Big safety problems like unlocked knives and not reporting restraint incidents make the job riskier and more stressful
we saw a drawer in the kitchen was labelled ‘Knives must be locked...’ The drawer was unlocked... No verbal interaction took place to calm the situation... The service had not informed the local authority safeguarding team
High staff turnover and complaints of not enough staff mean heavier workloads and less stable teams
“high turnover of staff,” “not enough staff,” and expressed concerns with supporting people to access the community, they “do not really get out much because of staffing.”
No activities programme or engagement means the role is mostly routine personal care with little variety
“Residents are left in the living room, [I have] never seen staff engaged in anything with them.” During our site visit... we did not observe any organised activities taking place within the care home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews