Working at 66 Hookstone Chase Harrogate

Not enough staff at times, so people miss out on outings and one-to-one support, and new staff jump in without enough shadowing.

There were not always enough staff to support people and meet their needs, including for one-to-one support for people. Newly recruited staff did not always get the required opportunities when shadowing more experienced staff.

Staffing shortages mean community activities and interests often get cancelled, leaving less variety in the workday.

People were unable to go out at times due to a lack of staff. We observed people's activities in the community being cancelled and people were unable to go out at the weekend as there was not enough staff.

Some staff training gaps were flagged in audits but not sorted out in time.

issues with documentation and staff training highlighted on the inspection had been raised in previous provider audits and not resolved within timeframes specified.