Working at 66 Dudley Street

Relatives told us that individual staff demonstrated caring values... 'Most of the staff are very good'... Staff had clearly built friendly relationships with people. We saw staff laughing and spending time with people.

Relative's did not always feel there were enough staff... 'The turnover of staff is unbelievable,' and other added, 'There is a high staff turnover, [person] is meant to receive 2:1 support but doesn't always get this.' One staff member reported, 'Most of the time there is enough staff, but in the last few months, there has been some issues.'

Relatives did not always speak positively about the management of the service, or feel that it was well led. Comments made included, 'Not really happy with the care. Don't think they look after people like they used to.'

Relatives gave mixed feedback... 'No, [person] doesn't go out. Mainly because there are no drivers.' However other relatives said... [Person] goes out every day... We saw people going out... to local parks... supported to go on holidays to destinations such as Blackpool.