Working at 63 Coronation Road
Southville, Bristol, BS3 1AR
Operated by Milestones Trust
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by the manager with good team communication and safeguarding, but lack of structured activities and some bank staff use hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse because staff were trained in and knowledgeable about safeguarding vulnerable adults.
Staff Culture
7/10
✓
Staff were all positive about working for the organisation and told us communication was good within the team.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs and safe recruitment practices were in place.
Training & Dev
6/10
✓
Staff were well trained and supported in their roles. New staff to the organisation undertook the Care Certificate.
Management
7/10
✓
Staff and people in the home were positive about the registered manager and the support they received from them.
Programmes
4/10
!
People were independent in following their own interests and activities; staff supported this.
Points to consider
No activities coordinator or structured group programme, so the role focuses on supporting residents personal interests like outings and hobbies.
People were independent in following their own interests and activities; staff supported this.
Some shifts covered by bank staff rather than a fully permanent team.
Where bank staff were required to fill shifts in the rota, as far as possible the same staff were used regularly to ensure continuity of care for people in the home.
Only standard training like the Care Certificate and mandatory courses, no specialist qualifications or development mentioned.
New staff to the organisation undertook the Care Certificate. Staff felt this training gave them sufficient skills and knowledge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews