Last updated: 10 February 2026
"Staff feel valued in a family-like culture with approachable leaders, but some relatives report insufficient staffing in evenings and weekends."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff were trained in safeguarding and understood their responsibilities
Staff felt valued and supported by managers and the provider. A staff member said, 'Managers listen to us.' Another said, 'It’s like a little family.'
We received mixed feedback about staffing from relatives; some relatives wanted more staff in the evenings and weekend, others felt there was sufficient staff to support people
Staff received a range of training, and regular supervision and competency assessments
Leaders promoted an open, supportive culture and were visible and approachable. Staff said, '[New manager] is really approachable. She is enthusiastic and dedicated'
People took part in meaningful activities... both within the home and in the wider community... such as baking... cooking, social outings, hobbies, interests and special occasions
Staffing is adequate and meets commissioned hours but some relatives say there is not enough cover in evenings and weekends
We received mixed feedback about staffing from relatives; some relatives wanted more staff in the evenings and weekend, others felt there was sufficient staff
Only standard training and regular supervision with no specialist courses or funded qualifications mentioned
Staff received a range of training, and regular supervision and competency assessments
Activities include regular cooking, baking, outings and hobbies but no dedicated coordinator or specialist programmes
People took part in meaningful activities... such as baking... cooking, social outings, hobbies, interests and special occasions
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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