Last updated: 10 February 2026
"Good training and a positive culture where staff feel supported, but gaps in medication records and a weak activities programme need attention."
Where allegations of abuse had been received, the provider investigated these appropriately and ensured safeguards were put in place.
Staff were complimentary about the management of the service and said there was a positive culture at the service now.
We observed there were sufficient staff to meet people's needs.
Staff had completed the Oliver McGowan mandatory training on learning disabilities and autism.
Staff were complimentary about the registered manager and told us they were able to raise concerns.
The provider had completed the recruitment of an activities staff member who started during our inspection.
No proper activities programme until they hired a coordinator during the inspection, so mostly routine personal care.
The provider had completed the recruitment of an activities staff member who started during our inspection.
Medication paperwork had gaps like missing allergies and unclear instructions, risking mistakes even though staff knew what to do.
MARs... were not always consistently recorded... missing people's allergies and directions for the use of 'when required' (PRN) medicines.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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