Last updated: 9 February 2026
"Staff feel supported by knowledgeable managers in a positive family-like culture, although vacancies mean some shifts are covered by agency staff."
2022 IPC inspection: 'We were assured that people were protected by the prevention and control of infection... Staff had received recent training in infection prevention and control measures and used PPE effectively'
Per 2020 comprehensive inspection: 'There was a relaxed atmosphere, and staff were positive... "I love working here. It's more than just a job. It's like my family."'
Per 2020 comprehensive inspection: 'People were supported by enough staff and vacancies were being recruited to. Any gaps in shifts were covered by regular bank staff or agency workers'
Per 2020 comprehensive inspection: 'A training matrix showed staff had completed training... Staff spoke positively about the training... "There's loads of training. We get training in anything we need"'
Per 2020 comprehensive inspection: 'A clear leadership structure was in place, and the service was well led by knowledgeable and respected managers. Staff felt supported by the management team'
Per 2020 comprehensive inspection: 'People were able to access a wide range of opportunities and activities... trips, parties, theatre trips... colouring, sensory activities and using the interactive touch screen'
Staffing is adequate but there are vacancies and some shifts covered by bank or agency staff.
Although there were some staff vacancies... Agency staff were used to cover shifts at times, and a team of regular bank staff also ensured staffing levels were safe. (2020)
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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