Working at 56 High Street

A staff member told us, "Teamwork is good, and the registered manager is good. She works very hard and is very supportive and listens to staff." Another staff member said, "The staff meetings are helpful so we can work as a team. All is going very well at the home."

The provider ensured there were enough suitable staff. People told us there was always enough staff on duty. A staff member said, "We always have enough staff to meet people's needs. The registered manager always makes sure there are extra staff for people's appointments and planned activities."

Per 2018 comprehensive inspection: There was a staff training matrix in place confirming that staff had completed mandatory training. Staff had also received other training relevant to people's needs for example, the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS), dementia care and positive behaviours. Records seen confirmed that all staff were receiving regular supervision and an annual appraisal.

Staff were positive about how the home was run and the support they received from the registered manager. A staff member told us, "Teamwork is good, and the registered manager is good. She works very hard and is very supportive and listens to staff."

Per 2018 comprehensive inspection: People were encouraged and supported to engage in a range of social activities in and out of the home environment and to seek educational opportunities that reflected their interests and aims. The home had a well-equipped activities room [...] programme of activities planned [...] hired a mini bus on a monthly basis [...] visits from external entertainment groups [...] attend cultural social clubs.