Working at 55 Sandwich Road

No safeguarding concerns; risks assessed and managed; medicines safe with monthly checks, one error fully investigated leading to training and procedure improvements

Staff were enthusiastic about their roles and extremely positive about the leadership... 'complete culture change' at the service and there was a positive and inclusive culture and staff were motivated

People were never supported by people they did not know... staff were proud that people were not supported by agency staff because 'They do not know the guys and do not know how to interact with them'

Staff had received training in topics relating to people's individual needs, such as positive behaviour support... epilepsy and Parkinson's disease. Staff said 'Training improves us and ensures we give the best quality care'

The registered manager was passionate and knowledgeable... staff told us the registered manager's passion and knowledge had inspired them to provide the best possible care. Staff said 'The registered manager is my inspiration' and 'They go above and beyond'

People learning new skills such as cooking, cleaning, baking desserts, going on holiday for first time, making friends, community outings; monthly review meetings with goals like 'shopping for toiletries' and innovative garden pebbles