Working at 54a
54a Pontefract Road, Pontefract, WF7 5HG
Operated by Millennium Support Ltd
3 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive leadership and strong safety systems create a positive culture for staff, although the lack of an activities programme limits engagement."
Safety & Risk
8/10
✓
Systems were in place to safeguard people from abuse. Staff received training and demonstrated their knowledge... People had detailed risk assessments... Internal and external medicine audits were carried out to ensure medicines were used safely.
Staff Culture
7/10
✓
Staff told us they felt the registered manager was open and approachable... Staff demonstrated their passion for providing person-centred care.
Staffing Levels
6/10
✓
There were enough staff to keep people safe. Staff told us levels were sufficient in meeting the care and support needs of people that lived at the home.
Training & Dev
6/10
✓
All staff regularly completed core training, including refresher training. The provider used a staff training matrix to monitor staff training and ensure it was up to date. Staff received regular supervision and management carried out staff competency checks.
Management
8/10
✓
Staff told us they felt the registered manager was open and approachable, with one staff member describing them as, 'A great person to work for, very supportive.' The leadership of the service had a positive influence on the performance and caring approaches taken by the staff team.
Programmes
3/10
✕
Per 2019 comprehensive inspection: People were able to access the community and activities such as visiting family and friends, going out for meals or to the cinema.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care and basic support for community outings.
Per 2019 comprehensive inspection: People were able to access the community and activities such as visiting family and friends, going out for meals or to the cinema.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews