Last updated: 9 February 2026
"Supportive management fosters a proud team culture with innovative activities, although staffing lacks details on retention and personalised care time."
We were assured the service was following safe infection prevention and control procedures to keep people safe (2020 inspection). Per 2017: People's medicines were managed safely within the service.
Per 2017 comprehensive inspection: There was a culture of mutual respect between the registered manager, staff and those who lived at 50 Vassall Road. The staff team were proud of the service.
Per 2017 comprehensive inspection: The staff team had worked together... During this time the staff had not used agency staff in the home or at the hospital.
Per 2017 comprehensive inspection: Staff had attended training in a range of relevant subjects. These included a course about learning disability issues, mental health issues, health and safety matters, food hygiene, first aid, and infection control and medicines management.
Per 2017 comprehensive inspection: The staff we met also told us that the registered manager always gave them a great deal of time and support both formally and throughout the day.
Per 2017 comprehensive inspection: The registered manager had started an online group... Zumba class, a film group, and a drum class... people had gained in self-confidence attending classes and activities.
Staffing is reliable without much agency use, but no details on staff turnover or light workloads for personalised care time.
Per 2017 comprehensive inspection: The staff team had worked together for the benefit of a person who had been taken physically ill last year... staff had not used agency staff in the home or at the hospital.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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