Last updated: 10 February 2026
"Outstanding training and safe practices with supportive managers and consistent staffing, but activities are mostly basic without specialist programmes."
Staff had received training in safeguarding adults and understood their responsibilities... Medicines were managed safely... no gaps in the recordings... The service actively supported people's positive risk taking.
Staff were valued and supported by the registered manager and provider... 'It is nice to work here because we work as a team. The managers are very approachable.'
Staffing levels were adjusted according to the needs... When there was staff absence due to sickness or annual leave, the staff team preferred to cover additional shifts themselves. This provided consistency in the support delivered.
Staff were supported to undertake training needed for their professional development, including nationally recognised qualifications... 'The training is outstanding. We always have opportunities to enrol for different courses. There is no budget restriction for training'.
The registered manager and the deputy manager promoted a culture that ensured people were seen as individuals... A member of staff praised the managers saying, 'It is nice to work here because we work as a team. The managers are very approachable. We are really lucky to have them'.
People were offered a range of activities... This included arts and crafts, music, puzzles and games, and trips outside the home's premises... trips to leisure parks, pantomime or holiday in Wales.
The job is mostly routine care with basic activities like arts, crafts, games and trips, no specialist programmes or coordinator to make it more varied.
People were offered a range of activities they could engage in. This included arts and crafts, music, puzzles and games, and trips outside the home's premises.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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