Last updated: 10 February 2026
"Strong training, positive culture and engaging activities, but unreliable quality checks and inconsistent safety measures hold it back."
Risks were not always accurately assessed and planned for and people were not always protected... Infection control measures were not always consistently applied.
Staff were engaged in the service and asked for their ideas... Relatives and staff had positive feedback about the management of the home and the positive changes.
There were enough staff in the home, so people did not have to wait for support. However, there was mixed feedback as staffing numbers sometimes differed each day.
Per 2018 comprehensive inspection: Staff continued to receive training to develop their skills and understanding... We have classroom training as well for some training like MAPA... regular supervisions.
Quality assurance systems in place had not yet fully managed to ensure people's care plans fully reflected people's needs and they attended the medical appointments they needed to.
Per 2018 comprehensive inspection: Each person had a daily activity plan that was based on their interests and choices... supported to attend a local college... plan holidays... community activities.
The quality checks are not reliable at spotting risks or missed doctor visits, even though the new manager is making changes.
Quality assurance systems had failed to fully implement and embed actions to ensure people's care was sufficiently monitored. Risks were not always accurately assessed and planned for.
Staff numbers vary day by day and staff sometimes feel stretched, especially when people need extra support.
One staff member stated, 'I feel we are quite stretched.'... 'Some days we are overstaffed and some we are understaffed.'
Some risks like sunburn protection and infection control from COVID are not handled consistently, and people miss some medical check-ups.
One person who was at risk of sun burn did not have sun cream applied... some people had missed appointments with health professionals... staff were not always complying with... PPE guidance.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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