Working at 5 Winston Court

The management of medicines had improved... Staff showed us they had a good knowledge... Staff were able to discuss types of possible abuse... However, there was no information about what medical intervention took place in the managerial review section of the incident.

There was a positive workplace culture at the service. Staff worked well together, and there was a shared spirit of providing a good quality service to people... A care worker told us, 'I just love the 'guys' who live here.'

Staff had completed mandatory training and updates... Staff had completed or were in the process of completing further relevant qualifications in adult social care... Care workers told us that they had supervisions... every three months.

The deputy manager was experienced, knowledgeable and approachable. He showed a genuine commitment to his role... A care worker... said, 'I find her entirely supportive.'

People had illustrated activity 'diaries'... access to a variety of activities, including sessions at the local day service and attendance at social clubs... A care worker ran an art group for people... staff taking people out to the community.