Working at 5 Whitby Road Care Home
5 Whitby Road, Pickering, YO18 7HD
Operated by North Yorkshire Council
37 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Strong safety practices and supportive staff culture, but gaps in quality checks and oversight of records like risk reviews."
Safety & Risk
8/10
✓
2022: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. Per 2019: Medicines were stored, administered and recorded appropriately. Systems and processes to safeguard people from the risk of abuse.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of the registered manager and the support they received. 'I get lots of support. We have regular one to one meetings but I can go to them whenever I have any questions or queries.' Per 2022: Staff had worked well as a team.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There was enough staff on duty to provide the support people needed. People told us there was enough staff. 'There is always staff around. They are busy but whenever I need anything they are on to it.'
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Care and support was provided by staff who had the appropriate training, knowledge and support from management. New staff received a thorough induction.
Management
5/10
!
Per 2019 comprehensive inspection: People and staff spoke positively of the management team. The service was well-run by a registered manager who was passionate about ensuring people received the support they required.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a wide variety of activities on offer to suit people's preferences and abilities. An 'independent living facilitator' who was responsible for the planning of activities.
Points to consider
Management supports staff well but had gaps in quality checks and oversight of records like risk reviews.
Per 2019 comprehensive inspection: The quality assurance process in place had not always been effective in highlighting shortfalls. Regular reviews of risk assessments... were completed but not always recorded.
Staffing is enough to get by but staff are busy and sometimes stretched.
Per 2019 comprehensive inspection: 'There is always staff around. They are busy but whenever I need anything they are on to it.'
Only standard training and induction, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff had the appropriate training, knowledge and support from management to ensure they had the required skills and followed best practice guidance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews