Last updated: 9 February 2026
"Excellent leadership, comprehensive training and high staff morale, although activities lack a dedicated coordinator."
Excellent IPC: staff training, PPE, testing, audits, clean home (2022). Strong safeguarding, risk plans, safe meds, incidents recorded with learning. Per 2020 and 2022.
Staff morale was high and they felt supported... Staff told us they were proud... 'I'm very proud working here because I can see every client improving.' 'This is one of the best services... We are very productive.' Per 2020.
Small core team and dedicated bank staff with dynamic planning based on needs... used bank staff and agency to cover unexpected sickness absence. Relatives told us there were enough staff. Per 2020; 2022 notes measures for COVID staff pressures.
Comprehensive tailored training using videos from families, PBS by manager, shadowing induction, regular supervisions, supported qualifications. Staff said, 'They really develop you here. Learnt a lot of things here. Very supportive.' Per 2020.
The service was exceptionally well-led... Staff spoke warmly of the registered manager. One member of staff told us, 'This is one of the best services. We have excellent staffing, we have an excellent manager and team leader.' Per 2020 comprehensive inspection.
Varied activities including music sessions, English/maths lessons, swimming, day centre, massage, gym, cinema trips, day trips. Per 2020 comprehensive inspection.
No dedicated activities coordinator or specialist programmes, so the role mixes routine care with basic outings and music sessions but lacks distinctive enrichment.
We observed a range of activities taking place during the inspection, including music sessions... daily records demonstrated people took part in music lessons, massage sessions, gym and cinema trips. Per 2020 comprehensive inspection.
AI Generated
Last inspected: August 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp