Working at 481 Ipswich Road
481 Ipswich Road, Colchester, CO4 0HQ
Operated by Inclusive Support Limited
5 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Inspiring management and strong safety practices support a welcoming culture, but infrequent supervisions and fluctuating staffing levels need attention."
Safety & Risk
8/10
✓
Management and staff had a good understanding of keeping people safe; the processes to follow if they had concerns and how to report them. They worked well with professionals and incidents were used as an opportunity to learn lessons, change practice and drive improvement.
Staff Culture
6/10
✓
The atmosphere within the service was welcoming, warm and relaxed. We observed positive relationships.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs effectively. Staffing levels were flexible to support people to follow their interests, take part in social activities or attend hospital/GP appointments.
Training & Dev
5/10
!
As it is a small service staff received continuous support from seniors and management in their day to day work. However, formal and recorded supervisions were infrequent and management acknowledged this.
Management
7/10
✓
The registered manager inspired confidence in the staff team and led by example.
Programmes
6/10
✓
One person awoke that morning and decided they wanted to take a train journey to the seaside and they were supported to do as they wished. Arrangements for social activities and education met people's individual needs.
Points to consider
Staff have training including on learning disabilities and behaviour support, but formal one-on-one supervisions are infrequent so less support for development.
formal and recorded supervisions were infrequent and management acknowledged this.
Enough staff to meet needs and be flexible for outings, but nothing about a stable long-serving team or minimal agency use.
There were enough staff to meet people's needs effectively. Staffing levels were flexible... Staff levels fluctuated on a day to day basis.
Lots of individual outings like seaside trips and shopping, but no activities coordinator or named specialist programmes.
The team are all keen in providing meaningful activities for the residents both in-house and when accessing and participating in the community. Because of the needs of the residents these are individualised, person centred and chosen by the individuals themselves.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews