Working at 48 The Grove

There were systems and processes designed to safeguard people from the risk of abuse. Staff undertook training in these and understood how to recognise and report abuse. Risks to people's safety were assessed, monitored and managed.

Staff felt well supported and felt their opinions were valued. Staff felt able to raise concerns with managers without fear of what might happen as a result.

There were enough staff to support people and keep them safe. The provider covered staff absences and shortages with familiar agency (temporary) staff, who knew the service well.

Per 2018 comprehensive inspection: Staff had the training they needed to provide care and support to people using the service and they told us they found the training helpful. The provider's mandatory training report for March 2018 showed us that staff were up to date with their mandatory training.

The registered manager and senior staff led by example, working alongside staff. Staff felt well supported and felt their opinions were valued.

People were supported to pursue a range of leisure, social and educational activities. The staff developed individual programmes of activities for people to pursue. The registered manager had arranged for a local adult education college to run a course specifically for people with learning disabilities.