Working at 463
463-465 Parrswood Road, Manchester, M20 5NE
Operated by Francis House Families Limited
7 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Strong leadership, good training and supportive culture, but staffing drops during leave periods and occasional lapses in recording thickeners hold it back."
Safety & Risk
6/10
✓
People received their medicines as prescribed... staff did not always record when they added a thickener to fluids... A record form was implemented for thickeners following our inspection.
Staff Culture
7/10
✓
Staff said they were involved in the service and the management team were approachable and supportive. Regular team meetings were held which included a discussion about people's needs.
Staffing Levels
5/10
!
There were sufficient staff on duty to meet people's identified needs... however, when staff took annual leave there would be three staff on duty. This had affected the rota over the summer... three staff on duty 60% of the time during this period.
Training & Dev
7/10
✓
Staff received specific training to meet people's individual needs, for example epilepsy and percutaneous endoscopic gastrostomy (PEG) feeding. Staff had regular group supervisions... annual appraisal with the registered manager.
Management
7/10
✓
The registered manager was very visible within the service and monitored people's activities and wellbeing... through their daily walk arounds, attending handovers and speaking with the staff and people living at the service.
Programmes
6/10
✓
People were supported to take part in a range of activities, for example going to college, youth clubs and walks within their local community... day trips, for example to Blackpool.
Points to consider
Staffing is adequate but drops to three staff often during leave periods, which limits activities and feels stretched.
when staff took annual leave there would be three staff on duty. This had affected the rota over the summer... three staff on duty 60% of the time during this period.
Staff sometimes forget to record adding thickener to drinks, which is a choking risk even though fixed now.
staff did not always record when they added a thickener to fluids to reduce the risk of choking. A record form was implemented for thickeners following our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews