Working at 46 The Grove
46 The Grove, Isleworth, TW7 4JF
Operated by Consensus Support Services Limited
7 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Approachable management and a positive culture where staff feel valued and supported, but staffing lacks stability and training misses career progression."
Safety & Risk
7/10
✓
There were suitable systems for assessing and monitoring risk. People received their medicines safely and as prescribed. Following a recent medicines error, the registered manager had reviewed procedures and improved these.
Staff Culture
7/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Care staff had the training they needed to provide effective care and support to people using the service.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff felt respected, supported and valued by senior staff.
Programmes
6/10
✓
There were individual activity plans for people to follow each day. These reflected their interests and skills. The staff organised special events to help people celebrate their culture and diversity.
Points to consider
Staff numbers are enough to keep people safe, but no details on stable teams or low use of agency staff.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Staff get standard training like safeguarding and medicines, but no funded qualifications or career progression mentioned.
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff had been trained to understand these and the registered manager tested their knowledge and competencies.
Varied daily activities and special events happen, but no dedicated activities coordinator or specialist programmes.
There were individual activity plans for people to follow each day. These reflected their interests and skills. The staff organised special events to help people celebrate their culture and diversity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews