Last updated: 9 February 2026
"Effective leadership, stable staffing and a positive culture, although training is basic without specialist courses."
Staff knew what action they should take to keep people safe... The provider monitored and analysed accidents and incidents for trends and ensured that action was taken where required to minimise the chance of accidents or incidents happening again. Regular audits were completed... to ensure that medicines were being managed and administered safely.
There was an open and transparent and person-centred culture with visible and effective leadership. Staff knew people well and treated them with kindness and respect. One person told us 'The staff are very nice. We get on well and have a laugh.'
One member of staff told us 'There are always enough staff working. We don't have to rush and the rota is organised. We have a stable team here so we know people well.' All of the people living in the home had one to one care at times throughout the day.
Staff had received the training that they needed to provide people's care and to work in line with best practice; One member of staff told us 'I have had lots of training. When I first started I also had an induction where I worked alongside other staff...' Staff were also supported through regular supervision and appraisal.
The registered manager was visible, accessible and worked with the provider to ensure that systems were in place to monitor and improve the quality of care people received. One member of staff told us '[Registered Manager] is very good. They always sort out any problems and I know that I can approach them if I ever need help.'
The care service has been developed and designed in line with the values that underpin the Registering the Right Support... People were supported to follow their interests and hobbies. For example, one person told us about a trip staff had supported them to plan and go on to see aeroplanes... staff supported them to obtain employment.
Only standard training like induction and supervision, no specialist courses or funded qualifications.
Staff had received the training that they needed to provide people's care and to work in line with best practice; One member of staff told us 'I have had lots of training. When I first started I also had an induction where I worked alongside other staff to learn what to do...' Staff were also supported through regular supervision and appraisal.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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