Working at 45 Hall Green Road
Hall Green, West Bromwich, B71 3JS
Operated by Voyage 1 Limited
8 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Supportive management, enough staff and engaging activities, but unsafe medicines handling and ineffective quality checks are major concerns."
Safety & Risk
2/10
✕
People were at risk of receiving unsafe and inconsistent care and support with their prescribed medicines.
Staff Culture
6/10
✓
Staff members we spoke with told us they found the management team supportive and approachable.
Staffing Levels
6/10
✓
People were supported by enough staff who were available to safely support them. We saw people were promptly supported when needed or requested.
Training & Dev
5/10
!
New staff members completed a structured introduction to their role. This included completion of induction training, for example, adult safeguarding, infection prevention and control.
Management
3/10
✕
The management team had ineffective systems in place to monitor the quality of the service that they provided.
Programmes
6/10
✓
We saw people engaged in activities including, trips to local areas of interest, shopping, meal preparation, cleaning, puzzles and socialisation.
Points to consider
Medication instructions are confusing and creams are not dated when opened, so staff risk giving unsafe meds.
We found a medicated cream prescribed for pain control had not been dated when opened. The instruction to staff members on how to support the person was inaccurate and confusing.
Managers' quality checks miss safety problems like faulty fridges running too hot and damaged shower chairs.
The management team completed regular checks of these temperatures. However, they failed to record any action taken to keep people safe.
Only standard induction and mandatory training with no specialist development or funded qualifications.
New staff members completed a structured introduction to their role. This included completion of induction training, for example, adult safeguarding, infection prevention and control.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews