Last updated: 10 February 2026
"Approachable leadership, tailored training, and positive culture, although bank staff cover some shifts and activities lack a dedicated coordinator."
People were protected from the risk of abuse... personalised risk management plans... Medicines were managed safely. Staff kept detailed records of incidents... The registered manager was committed to driving improvement and used learning...
A member of staff told us, 'I really enjoy my job, it's nice to see people choose to do things...' Staff told us, 'We treat people here as we would want to be treated.'
There were sufficient staff to support people's needs... they did not use agency staff, instead had bank staff who knew the people using the service and this meant they could cover the shifts when needed.
Staff gave us positive feedback about the training they received, which was tailored to meet the needs of people using the service. New staff received an induction... before moving on to more specialised training.
Leadership was clearly visible, and staff told us the registered manager was approachable. One staff told us, 'The registered manager always has time to speak to me and I feel able to raise any ideas or concerns.'
People had opportunities to access their local community, education and day trips. The registered manager thoroughly researched activities available in the local area... Social occasions were recognised and meals out... were included.
They use bank staff to cover some shifts, so it's not a fully permanent team every day.
the registered manager told us they did not use agency staff, instead had bank staff who knew the people using the service and this meant they could cover the shifts when needed.
No dedicated activities coordinator or specialist programmes, so the role is mostly one-to-one support with community outings and cooking.
People had opportunities to access their local community, education and day trips... people were encouraged to prepare and cook their meals. Social occasions were recognised and meals out at local restaurants.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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