Last updated: 10 February 2026
"Staff feel valued and supported by visible management with a positive culture, but agency staff use due to recruitment and basic activities hold it back."
People told us they felt safe. Staff had received training in safeguarding people from abuse and knew how to raise any concerns.
Staff told us they felt fully informed listened to and that their opinions counted.
recruitment was ongoing and they had to use agency staff, but they ensured they used a regular agency and requested the same staff
Staff spoken with confirmed they had access to training which included a combination of face to face training and online. Staff received regular supervisions.
The service had a visible registered manager in place who knew people living in the service. Staff felt valued and supported by management.
On the day of inspection, we observed people playing board games and taking part in karaoke and they were clearly enjoying themselves.
Staffing is adequate but they use some agency staff because recruitment is ongoing.
recruitment was ongoing and they had to use agency staff
Only basic activities like board games and karaoke, no dedicated coordinator or specialist programmes.
we observed people playing board games and taking part in karaoke
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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