Working at 43 Station Road
Wraysbury, Staines, TW19 5ND
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Stable staffing and varied activities programmes create strengths, but inconsistent leadership and frequent medication errors are key weaknesses."
Safety & Risk
3/10
✕
Staff did not always follow safe medicines practices and people did not always receive their medicines as prescribed. There were 10 medicine errors in a seven-month period.
Staff Culture
4/10
!
staff reported low morale and a lack of support with managing behaviours that challenged the service.
Staffing Levels
5/10
!
People's relatives and staff told us that staffing was more stable now as there were less agency staff working in the service.
Training & Dev
4/10
!
The provider did not arrange face to face or higher levels of safeguarding training for support workers to supplement online training.
Management
3/10
✕
The service had inconsistent leadership due to being without a registered manager or deputy manager since December 2018 and was overseen by three different operations managers and a service improvement manager in a 12-month period.
Programmes
5/10
!
Per 2018 comprehensive inspection: activity plans were varied and tailored to people's interests and preferences... supported to use a tandem bicycle in the community... joined their local Autistic Society Group.
Points to consider
No permanent manager in place for months and leadership changed too many times.
without a registered manager or deputy manager since December 2018 and was overseen by three different operations managers
Medication errors happened often with wrong doses, times or missed medicines.
There were 10 medicine errors in a seven-month period since our last inspection visit. These were in relation to omitted medicines, wrong dose, wrong time and wrong medicines.
Only basic online safeguarding training with no face-to-face sessions.
The provider did not arrange face to face or higher levels of safeguarding training for support workers to supplement online training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews