Working at 43 Florence Avenue
43 Florence Avenue, Morden, SM4 6EX
Operated by Florence Avenue Care Home Limited
8 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by fantastic hands-on management and enjoy an open inclusive culture, but staffing shortages until recently mean shifts might still feel stretched."
Safety & Risk
7/10
✓
Per 2020 comprehensive inspection: Robust risk management plans gave clear guidance to staff; medicines managed in line with good practice; lessons learned from incidents like medicines errors.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: People and staff spoke positively about the management... There was an open and inclusive atmosphere where people were free to be themselves.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: A staff member said 'Now there are enough staff, before there wasn't as we were always short. In the last three months things have changed.'
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff continued to receive adequate training to enhance their skills and knowledge including medication practice, safeguarding, autism.
Management
8/10
✓
Per 2020 comprehensive inspection: Staff said '[The registered manager] is fantastic, she leads by example and is hands on... very supportive, I could approach her if I had a problem'.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities included shopping, swimming, Tuesday club, Art café, cinema, meals out and sensory room with aromatherapy sessions.
Points to consider
Staff numbers are enough now but they had shortages until recently so shifts might still feel stretched.
A staff member said, 'Now there are enough staff, before there wasn't as we were always short. In the last three months things have changed.' Per 2020 comprehensive inspection
Training is standard with basics like medication and autism covered but no specialist courses or funded qualifications mentioned.
Staff continued to receive adequate training to enhance their skills and knowledge. Records confirmed training provided included, for example medication practice, safeguarding, nutrition and hydration, autism. Per 2020 comprehensive inspection
Activities include regular outings and a sensory room but no dedicated coordinator or special programmes to make the job more varied.
People were supported to participate in activities... Records confirmed activities available included for example, shopping, swimming, Tuesday club, Art café, cinema and meals out. The service also had a sensory room. Per 2020 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews