Last updated: 9 February 2026
"Supportive management and positive culture shine through with strong safety measures, but staffing lacks stable teams and training stays basic."
When any cases of Covid 19 were suspected or confirmed, the flat where the person lived was completely locked down. Two members of staff worked exclusively in that flat on alternating shifts until the person recovered or the period of isolation ended.
Staff told us they felt supported by the registered manager and the senior staff team. There was a positive, open and honest atmosphere within the service. (Per 2019 comprehensive inspection)
The recruitment practices ensured suitable staff were employed to work at the service and staff were employed in sufficient numbers to meet people's needs. (Per 2019 comprehensive inspection)
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. Staff told us, and records showed they received supervision. (Per 2019 comprehensive inspection)
The registered manager promoted an open-door policy and positive working culture. They worked at different times during the day, night and weekends. (Per 2019 comprehensive inspection)
People attended activities of their choosing. For example, trips to the theatre, cinema and going out for meals. Some people had joined a 'Green Genies' litter picking club, people went to day centres and work placements. (Per 2019 comprehensive inspection)
Staff numbers meet needs but no details on low agency use or long-serving teams to make workloads easy.
staff were employed in sufficient numbers to meet people's needs. (Per 2019 comprehensive inspection)
Training covers basics and supervisions but no specialist courses or funded qualifications for career growth.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. (Per 2019 comprehensive inspection)
Varied outings and clubs keep things interesting but no specialist programmes or coordinator for more creative work.
People attended activities of their choosing. For example, trips to the theatre, cinema and going out for meals. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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