Working at 429 Warwick Road

Staff understood how to keep people safe and had received training to support this. Staff knew the risks to people's health and how to manage these risks safely... People were supported with their medicines when needed. Checks were also in place... Accidents and incidents were recorded and monitored... learning... shared with staff.

One staff member told us... 'I love it.' Staff described good communication between staff as being key to staff working together well. Staff described a relaxed atmosphere where peer support was important.

Staff told us they felt staffing levels were adequate. The registered manager told us people received consistent care through permanent staff employed at the service... they were fully staffed and therefore had sufficient staff to meet people's assessed needs... preferred not to use agency staff.

Staff at the service had received training in dementia and autism to meet people specific needs... Staff training was organised centrally... All new staff training was through recognised training such as the Care Certificate. Staff we spoke to confirmed they had access to training and supervision.

People and staff felt the registered manager was accessible and felt confident they could speak with them whenever they needed. Staff were empowered to provide good care as they were encouraged to share ideas and feedback with the registered manager.