Working at 4 Mill Road
4 Mill Road, Eastbourne, BN21 2LY
Operated by Eastbourne & District Mencap Limited
10 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel well supported with good training and a positive culture, but staffing was stretched during the COVID outbreak with hiring challenges."
Safety & Risk
6/10
✓
We were assured that the provider was using PPE effectively and safely. The home was clean... Staff cleaned high touch areas three times a day, communal areas at night.
Staff Culture
7/10
✓
Per 2018 inspection: Staff said they were very well supported by the management, aware of their roles and responsibilities, clear lines of accountability, meetings very good to discuss concerns.
Staffing Levels
5/10
!
Staff had been through a difficult time during the outbreak due to a number of staff testing positive. The registered manager was currently recruited for new staff, this had been a challenge throughout the pandemic.
Training & Dev
7/10
✓
Per 2018 inspection: Staff said they were supported by management to work towards vocational qualifications, two staff said they had completed level 2 in care, regular supervision was provided.
Management
6/10
✓
Per 2018 inspection: Staff said the management was very supportive and had enabled them to improve opportunities for people to go out into the community.
Programmes
6/10
✓
Per 2018 inspection: Fortnightly visits from yoga teacher, canine concerns for dog handling, massage therapist, weight loss programme set up in the home with measurable goals like trying new fruits.
Points to consider
Staffing was stretched during the COVID outbreak with staff off sick and challenges hiring new people, relying on agency workers.
Staff had been through a difficult time during the outbreak due to a number of staff testing positive. The registered manager had contacted the local authority for support during this time. The registered manager was currently recruited for new staff, this had been a challenge throughout the pandemic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews